Downtime Exceptions

Scheduled Maintenance

Agreed upon time where your platform may be down without counting toward your SLA.

Degraded Service

Not all services or feature of your application may be critical. You may be able to deem certain parts of your application non-critical and allow your service to gracefully degrade if these features are not available.

Force Majeure

Some things cannot be avoided or planned for. Natural disasters or pandemics may trigger certain exclusions in your SLA.